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Contribution

Wiki for Business World Benefit (UPDATED: 11/16/2012)

The Fowler Center is off to a great start in cataloging innovations for world benefit: http://worldinquiry.case.edu/bankFullList.cfm . How can we scale this up further, to identify, celebrate, & inspire business innovation for world benefit?

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How can we accelerate this movement of business as a force for good?

A hint of what's possible can be seen on this OpenIDEO challenge. After all, over several hundred inspirations have already been posted by you, the community, in just a few weeks. Wikipedia, with its millions of articles in multiple languages, created by involving the public at large, points to where this can head.

So, how can we create a Wiki for Business World Benefit? Let's explore!


Identifying Innovation

Allow anyone to nominate businesses that are innovating for world benefit by creating a new entry in the wiki for each company. If an entry for a particular business already exists, people can "second" nominations, and the running tally can help surface businesses that many folks are being inspired by.

  • Refinement Update (inspired by Roger): There could also be a complementary resource section of the site devoted to cataloging all other prizes, awards, listings in this space.


Enabling Others

A section of each company's wiki entry will be devoted to explaining its innovations, including how they were developed, lessons learned, impact created, who was involved, and advice for other company's seeking to follow these paths. One can also see various innovations across companies being distilled into broader innovation patterns, which could end up having their own wiki pages that link to the relevant companies/innovations ( sort of like the biomimicry taxonomy for AskNature.org or the inspiration themes on this challenge )

  • Refinement Update (inspired by Kirk): Analytics (such as semantic analysis) could help support human judgement in identifying innovation patterns.
  • Refinement Update (inspired by Beto): Innovation Patterns could also map across different themes (like geography, industry, value chain, benefit type, etc.), allowing the wiki to be browsed in different ways for reference & inspiration.
  • Refinement Update (inspired by Chris): It's important to have sections/guidance that encourage people to share the journey, not just the success, in order to enable others to become effective change agents.


Measuring Impact

Another section will be devoted to listing impacts (positive & negative) being made by the business and it's innovations. Like Wikipedia, well sourced/referenced facts carry more weight. There are also many pre-existing sources from which this information can be pulled, from formal measurements like CSR reports, Impact Reporting & Investment Standards, & B-Corp Impact Reports, to user-generated indicators like Glassdoor for employee satisfaction. In some cases, partnerships could be setup with these sources, such as use of their information through an API in exchange for links back to their sites. There could also be a separate wiki page that specifically lists various resources for measurement: types of impact, how to measure, what pre-existing measurements are out there (curated/edited by the award organizers, but with section where everyone can make contributions).

  • Refinement Update (inspired by Roger): Impact measurements should include world benefit AND financial returns.


Inspiring Outwards

This section would be devoted to telling the company's world benefit innovation stories in ways that are sticky, shareable, & inspiring, whether through visuals, videos, or other uploadable/linkable mediums. And I'm sure everyone who's nominated a company, would love to share these stories.


Engaging Contributors

Can think of 3 groups off the top that will likely contribute to this wiki:

  1. Businesses: natural incentive to showcase their successes, and build customer/public goodwill, employee pride, reputation with investors, etc. For those who overly hoard information about what they've done because of competitive short-sightedness, they're probably not ready for recognition. The best companies that are innovating for world benefit, are not only building their businesses for world benefit, but are actively creating positive momentum across the industry.
  2. Students, Professors, & Researchers: they're often at the forefront of learning about new innovations, and this is a great way for them to share & apply what they're discovering, and build their reputation (in the academic & business community for professors; and for future career endeavors for students). Each wiki contributor has a personal profile that includes an expertise portfolio of their contributions and a contribution score. And there'll be leaderboards to showcase top contributors by geography, school, industry, etc.
  3. Consultants: A good way to demonstrate their expertise, and garner interest in their services to help businesses innovate for world benefit.


From Wiki to World Benefit Prize

Each year, a selection committee would select a business (or perhaps several in different categories), along with the team behind it, to be awarded the World Benefit Prize. The Prize would not only shine a spotlight that helps the business (customer/public goodwill, employee pride, reputation with investors, etc.), but it'd also include resources to be devoted to helping further the business innovation: best-in-class help to create sticky shareable stories, promoting & spreading them through media coverage (everything from Good Magazine to CNN), invitation & travel support to events like TED & Net Impact for the team to share their stories, and the development of advice/guides to help other businesses that are inspired by the winners' examples. Perhaps there could also be meet ups with fellow winners, for peer advising, knowledge sharing, & other collaboration possibilities.

  • Refinement Update (inspired by James and Roger): Important to have an independent, trusted 3rd party/parties to validate content and flesh out stories. Then, for example, completely unverified content on the wiki could be outlined in red, partially verified content (such as those vetted by other community members) could be outlined in yellow, and content verified by an official trusted source could be outlined in green.
  • Refinement Update (inspired by David): This could partner well with David's complementary newswire ideas
  • Refinement Update (inspired by Ashley): What other existing communities & systems could we partner with? Wikipedia? Appropedia?


World Benefit PrizeX

At some point, perhaps there could also be more local &/or category-specific awards, sort of how TED has expanded into locally run TEDx events. By following certain standard guidelines, these independently organized manifestations broaden & deepen the reach & impact of, and contributes great content back to the parent organization. It's not about a few people in a central organization. It's about a shared purpose that everyone's invited to become involved in. You could even imagine these local organizations setting up workshops, incubators, etc. to directly help businesses move further down the path of innovating for world benefit.


Everyone's a Winner

Even companies that don't win the awards could benefit. There could be a leader board for companies based on how many nominations they receive, and perhaps different levels of World Benefit certification (e.g. Gold, Silver, Bronze) available based on the content (impact, enabling others, etc.) of their wiki entries. These certifications could be a great badge to help consumers, employees, investors, etc. choose good companies they're proud to be involved with: e.g. imagine these badges on Yelp profiles, used for creating world benefit investments indexes/funds, etc.


Let's Start!

To start prototyping this, in addition to sketching/wireframing, we could actually relatively easily launch a free hosted Wiki on a Wiki Farm such as Wikia (same founder as Wikipedia, and uses same underlying engine) or Wet Paint Central (relatively easy to use). Initial learnings from this could then feed into the custom design & fork off one of the current Wiki Engine Codebases (some of which are open source, such as MediaWiki, the engine behind Wikipedia & Wikia).

  • Refinement Update (inspired by Simon): this above section was added based on the thread started by Simon's comment.



Note: using mockup with Wikipedia logo for illustrative purposes only here.

How does your concept celebrate, identify or inspire for-profit businesses that act as agents of world benefit?

This concept celebrates, identifies, and inspires business that act as agents of world benefit, as detailed in the previous section. To illustrate, here's an example of how one company might go through this process:


Interface, the manufacture of sustainable modular carpets, is nominated by one of its distributors/customers (through creating an entry in the Wiki for Business World Benefit) for their newest innovation: a low-cost, natural floor covering that repels malaria-spreading mosquitos in the developing world.

Then a student studying at the Fowler Center in Cleveland, interviews Interface for a research assignment on this new innovation, and posts his findings to the wiki. Next, a sustainability consultant in Tokyo fills in some of the technical & health impact details as a way to demonstrate her expertise to future clients. At this point, the Interface employees who the student has interviewed, correct some details on what they've learned and add some advice for others inspired by their innovation. Various impact measures are also automatically pulled in from sources like Interface's Sustainability Reporting & Glassdoor's Employee Reviews.

Eventually, Interface is selected for the Annual Business World Benefit Prize. The team & innovation is profiled in a catchy video that then makes the rounds from CNN to Youtube; speaks at events like TED and the World Economic Forum; and creates a materials that ends up helping other companies that were inspired by their example, including leading to the development of natural soaps that provide daily mosquito-repelling protection by Unilever and Procter & Gamble.

The Interface team also meets up with a peer group of previous prize winners including some Grameen Bank innovators, inspiring Interface to develop new ways to distribute & sell its new flooring to village groups and reach more people, based on Grameen Bank's experience with microfinance and alternative distribution channels. And the spotlight of the prize has led to new customers, a flood of job applications, and follow-on investment in Interface's growth.

How will your concept help us create or leverage stories of world benefit that are sticky and shareable?

Content for stories are generated by businesses & the community at large (anyone but likely to have a lot of students, professors, researchers, & consultants), stories are also created by businesses & community. In addition, businesses selected for awards gain resources devoted to helping further the business innovation: best-in-class help to create sticky shareable stories, promoting & spreading them through media coverage, invitation & travel support to events like TED & Net Impact for the team to share their stories, and the development of advice/guides to help other businesses that are inspired by the winners' examples. Perhaps there could also be meet ups with fellow winners, for peer advising, knowledge sharing, & other collaboration possibilities.

What will it take to scale your concept so that its reach is global and widespread?

This concept leverages Wiki & other social media technologies, as well as a TEDx-like independently organized network of awards to scale through the public at large.

It will be important to target key networks/groups to kickstart the public community & support, such as students, professors, researchers, consultants, business icons, media, etc.
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Team

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Ashley Jablow

Role added on team:

"Leveraging/Partnering with existing systems and communities like Wikipedia."

Beto Lopez

Role added on team:

"Imagining how the Wiki for World Benefit could be a working model of sustainable businesses, allowing an under-the-hood look at successful operations, and mapped across different themes (geographies, industries, value chain, etc.)"

David Cooperrider

Role added on team:

"Perceptive provocation on utilizing a newswire approach to spread stories."

Chris Laszlo

Role added on team:

"Importance of sharing the journey, not just the success, in order to enable others to become effective change agents. "

Roger Saillant

Role added on team:

"Fantastic thoughts on importance of demonstrating both world benefit & financial returns, an independent third party to vet & flesh out the full business story for final award selection, and a wiki-like section devoted to all awards in this space."

James Robertson

Role added on team:

"Importance of setting up proper frameworks and auditing mechanisms."

Simon Fich

Role added on team:

"Suggested easy to begin implementing/prototyping by launching a wiki."

Inspired by

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Team

great project! How far it has been developed? I am a Brazilian entrepreneur and develoving a social media platform which is basically WIKIs for posting collaborative socially responsible projects and directories matching supply and demand of professionals and investors http://www.teeias.org
The viable projects are developed colaboratively by the interested parties to the point of being turned into a Start-up which is forwarded to an accelerating company/organization
The wiki project is on very early stage and I would highly appreciate your inputs/assistance.
many thanks
Gilberto Ciro

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